Jedi Mind Tricks – finishing

Yoda: “A powerful force, finishing is.” CX Jedi: "Young Jedi, people have a strong desire to finish the things they start. A sense of completion can be a powerful motivator."

Read more about the powerful effects of finishing and the completion bias: http://nymag.com/scienceofus/2016/03/dont-let-completion-bias-derail-you-at-work.html https://hbr.org/2016/03/your-desire-to-get-things-done-can-undermine-your-effectiveness? Use these cognitive biases to help customers get the right things done, not distract them with […]